Help
Answers to the most common questions and how to reach us if you need anything else.
Problems with your account, the app or a Moment.
Email supportmel1am@hotmail.comQuestions about your data, copies or account deletion.
Email about privacymel1am@hotmail.comIf someone is in danger, contact local authorities first. Sotemi is not an emergency service.
You can sign in with your username or your email. If you forgot your password, tap “¿Olvidaste tu contraseña?” on the sign-in screen and we will email a link to your account address.
If the confirmation email did not arrive, check your spam folder. When you try to sign in with an unconfirmed account, Sotemi offers to resend the verification.
You need a Sotemi account and the Moment's invitation: a link, a QR code or a code. All three lead to the same place.
If the link does not work, ask the organizer to share the code and type it directly in the app.
You can delete your account at any time from Settings inside the app. Your profile, memberships and content, including media in private storage, are removed or disconnected as described in the Privacy Policy.
If you cannot access the app and need help deleting your account, email us from your account email address.
In the app you can report posts, stories, comments and profiles, and block anyone. Reports are reviewed by the Sotemi team.
The iPhone app is installed with TestFlight, Apple's official app for testing apps before release. Sotemi updates arrive there too.
If something does not work as expected, tell us by email: beta feedback helps us improve.
Never send passwords, payment details or sensitive documents by email.
